Shipping and Return Policy

Easy Returns, Refunds and Exchanges

Your satisfaction is our top priority! Our staff goes above and beyond to ensure we provide the highest level of customer service. To ensure complete satisfaction, Esmaili Rugs and Antiques, Inc. allows our clientele to experience any rug in their home.

Online sales: Returns for refund (excluding shipping and handling charges) or exchange are accepted within 10 days of delivery for non-promotional sales and 3 days of delivery for promotional sales You must return an item in the same condition as it was received including original tags. Return freight and insurance are the responsibility of the customer.

Please contact us to request a Merchandise Return Authorization (MRA). No merchandise will be accepted for "return" without a Merchandise Return Authorization (MRA).

Shipping

Esmaili Rugs and Antiques, Inc. uses UPS, FedEx and a variety of trucking firms for larger products. We insure all packages that are shipped to our customers, if an item arrives damaged or never makes it to your residence please contact us. All shipments will require an adult signature at the time of delivery. Free shipping offers are shipped via ground service to the 48 contiguous United States. Alaska and Hawaii will incur additional shipping charges. We do not ship to P.O. Boxes, A.P.O. and F.P.O. addresses.

Freight Damage

Please inspect your packages thoroughly for any signs of damage upon delivery.
If you see something that you are uncertain of, make sure that the driver notes your concern on the way-bill before you sign for and accept the delivery. Once you accept the package, it is your responsibility to make a claim with the carrier for any damage. In the event of concealed damage, discovered after receipt, please contact us promptly at (214) 651-7847

Defective on Arrival

If you feel the item you received is defective right out of the box, please contact us at (214) 651-7847 for assistance.

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